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Online Policies 

My Rosie Pope Maternity piece does not fit but I really love it! How can I send it back to you and get something different?

EXCHANGES ARE EASY! Shopping online is hard. Shopping online for maternity wear can be even more difficult! We would be happy to help you find the correct item and fit. Send us the item you would like to exchange and we will cover the cost of shipping the new item to you! To complete an exchange and get a FREE exchange label, just email [email protected] with the item you'd like instead. Please note, items from bundled products, boxes, or kits cannot be returned individually. 

 

I am not crazy about my Rosie Pope Maternity piece that I purchased online. I would like to get a refund.

We will happily refund any unwashed, unworn, items with the tags attached within 30 days of the purchase date. Please include the original packing slip and confirmation number in your package. Rosie Pope is unable to cover the cost of return labels. Please allow 7-14 business days for returns to process. Additional time may be required for returns dropped off in stores. You may ship the item to the following address:

 

Rosie Pope Maternity

Attn.: Returns

55 Warren Street

New York, NY 10007


I am not crazy about my Rosie Pope Maternity piece that I purchased on sale.

Some of our sale products are non-refundable. Final sale items are products are priced online ending in $.97. These items are not eligilbe for return, exchange, refund, or credit. Sale merchandise listed online but not marked with a price ending in $0.97 follows our standard online return policy (unwashed, unworn, items with the tags attached may be returned for a refund within 30 days of the purchase date).


I got a Rosie Pope diaper bag online, but it just isn't quite what I need. I'd like to get a refund.

We will happily refund an online diaper bag/pacifier holder purchases within 30 days of the original purchase. The diaper bag/pacifier holder must be in its original, unworn condition with the tags attached and all original packaging. Please include the original packing slip and confirmation number in the return package. Rosie Pope is unable to cover the cost of return labels. You may ship the item to the following address:

 

Rosie Pope Maternity

 Attn.: Returns 

55 Warren Street 

New York, NY 10007


I want to make a Rosie Pope purchase but I need it shipped outside of the United States. Now what?

We now offer international shipping! Purchases that are shipped internationally are final sale and not eligible for return, refund, exchange, or store credit. Customers are responsible for any customs duties or fees that may be charged at the time that the item is delivered. We are unable to estimate or pay for these fees. 


I have changed my mind about a Rosie Pope Baby item that I purchased online.

We are unable to offer refunds on Rosie Pope Baby. However, we can offer exchanges for a different style or size of current season items. The cost of shipping out the new items is on us! Be sure to include your proof of purchase*.

 

Rosie Pope Maternity

Attn.: Returns

55 Warren Street

New York, NY 10007

 

I was shipped a Rosie Pope Maternity piece as a gift and the purchase was made online. It is not quite the right fit. What options do I have?

For Rosie Pope Maternity pieces that are purchased online, we can provide an exchange, store credit, or refund within 30 days of the date of purchase. We must have proof of purchase* in the form of a gift receipt OR the purchaser’s information in our system.  If you would like a full refund, we can credit the original card that was used for the purchase.

 

I was shipped a Rosie Pope Baby item as a gift and the purchase was made online. My little one has already grown out of it! Can I get something else?

For baby gift items, we can offer an exchange on any unwashed, unworn, items with the tags still on within 30 days of the purchase date. We must have proof of purchase*. 

 

I was shipped a Rosie Pope diaper bag as a gift and the purchase was made online. It is not something that I need. What options do I have?

For Rosie Pope diaper bags/pacifier holders that are purchased on rosiepope.com, we can provide an exchange, store credit, or refund within 30 days of the date of purchase. The diaper bag/pacifier holder must be in its original, unworn condition with the tags attached and all original packaging. We must have proof of purchase* in the form of a gift receipt OR the purchaser’s information in our system.  If you would like a full refund, we can return the funds to the original card that was used at the time of the purchase. Rosie Pope is unable to cover the cost of return labels for these refunds.

 

In Store Policies

I purchased a Rosie Pope Maternity item in the store but I no longer need it. What happens next?

For Rosie Pope Maternity pieces that are purchased in store, we can offer store credit or an exchange within 14 days of the purchase date.

 

I purchased a Rosie Pope Baby item in the store but I have changed my mind. Can I pick out something else?

For Rosie Pope Baby pieces purchased in one of our boutiques, we can offer store credit or an exchange within 14 days of the purchase date.

 

I got a Rosie Pope diaper bag in store, but it just isn't quite what I need. I would like to get something else.

 Rosie Pope diaper bags/pacifier holders purchased in any of our Rosie Pope stores can be returned for an exchange or store credit. The item must be brought back within 14 days of the purchase date. The diaper bag/pacifier holder must be in its original, unworn condition with the tags attached and all original packaging.

 

Gift Policies

I was given a Rosie Pope Maternity piece as a gift. It is not quite the right fit. What options do I have?

For Rosie Pope Maternity pieces that are purchased in store without the mom-to-be present to try on, we can provide an exchange within 30 days of the date of purchase. We must have proof of purchase* in the form of a gift receipt OR the purchaser’s information in our system.  If you would like a full refund, come into one of our store locations, within 30 days of the purchase date, and we can credit the original card that was used for the purchase.

 

I received a Rosie Pope Baby item as a gift. My little one has already grown out of it! Can I get something else?

For baby items, we can offer an exchange on any unwashed, unworn, items with the tags attached within 14 days of the purchase date. We must have proof of purchase*. 

 

I received a Rosie Pope diaper bag as a gift, but I do not need it. What are my options?

Rosie Pope diaper bags/pacifier holders purchased in any of our Rosie Pope stores can be returned for a refund, exchange, or store credit. The item must be brought back within 30 days of the purchase date. Full refunds can only be made to method of payment used at the time of purchase. You will need to have confirmation of the original purchase (purchaser’s name, gift receipt, etc.). We cannot accept returns of any kind for diaper bags/pacifier holders purchased from any other retail outlets.

 

Credit Card Policies

If you are receiving a full refund on your credit card, please allow 7-10 business days for the transaction to complete. For any further help with this please contact your bank.

 

Holiday Returns

If you purchased a product online between November 17, 2017 and December 31, 2017 those items may be returned until January 31, 2018. Please see the return instructions inside your package. We are unable to cover the cost of return labels. Please ship the items to: 

 

Rosie Pope Maternity

attn: Returns

55 Warren Street

New York, NY 10007

  

Buy Online, Return in Store

If you purchased online but live near our headquarters we would love to help you in the store! Online purchases can be dropped off at our Tribeca location Monday-Friday 11am-7pm.  You will still need to allow 7-10 business days for processing, but we can help you find another suitable item if you like! 

Rosie Pope Maternity

55 Warren Street

New York, NY 10007

 

You are welcome to drop items at the other 2 locations, but the refund processing time will be considerably longer. Please allow up to a month for funds to return.

 

*Proof of Purchase

For exchanges or returns on gift items, it is imperative that we have proof of purchase from a Rosie Pope boutique or online store. Proof of purchase can be in the form of gift receipt, store issued receipt, online confirmation number, or proof of credit card transaction.